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GSU Researchers Study the Use of Information Technology in Enrollment

Researchers at Georgia State University’s Center for Health Information Technology (a partnership of the Andrew Young School of Policy Studies’ Georgia Health Policy Center and the J. Mack Robinson College of Business) recently published the article “Examining the potential of information technology to improve public insurance application processes: enrollee assessments from a concurrent mixed method analysis” in the Journal of the American Medical Informatics Association.

They found that while a majority of enrollees embrace information technology (IT)-enabled enrollment for Medicaid and the Children’s Health Insurance Program (CHIP), some still lack access to technology and a segment still continues to prefer personal interactions with program caseworkers.

“This study of IT is unique because few researchers have examined the views of public health insurance enrollees about the use of IT in the application process for coverage. Our findings should be of interest to academic researchers as well as policymakers and public program administrators,” says Jim Marton, associate professor of Economics in the Andrew Young School of Policy Studies.

While the use of IT-enabled processes is essential for effectively managing eligibility and enrollment for public programs and private plans offered through state or federally operated exchanges, state and federal officials should be aware of the technological readiness of recipients and continue to provide in-person assistance to ensure broad participation in the health insurance market.

Read more about the findings in this open access article.