COVID-19 forced providers to transition rapidly to providing care virtually. While numerous challenges emerged during this rapid pivot to telehealth, there are remarkable stories of ingenuity and innovation emerging. From creating mobile hotspots on traveling school buses to using Wi-Fi resources in the community at Walmarts and fast food restaurants, providers have found ways to make nascent telehealth programs work both for their staff and clients.
Georgia Health Policy Center (GHPC) researchers conducted a series of virtual listening events and surveys to uncover the ways providers adapted their practices with innovative solutions and to listen for to ongoing concerns, particularly around planning for an uncertain future.
Given the lingering uncertainty, both in terms of the duration of the COVID-19 pandemic and the policy environment, providers can benefit from successful examples from other providers, as well as a how-to-guide for sustainability planning. Both are covered in the latest installment of GHPC’s Finding Innovation and Resilience During the COVID-19 Pandemic series, Provider Telehealth Innovations & How-To Guide for Thinking Sustainably.
Read about providers’ adaptations and innovations to overcome challenges in the areas of
- Infrastructure and technology
- Staff capacity and organizational processes
- Provider engagement in telehealth
Additionally, GHPC’s how-to-guide for sustainability planning helps providers and organizations think how to move a telehealth program from initial “response mode” into a longer-term sustainable strategy. The process of creating a sustainability plan clarifies the importance of the telehealth program for the provider organization and for the patients served and outlines a process for providers, leadership, and other stakeholders to make informed decisions about the future of the program.
Read the latest installment of the GHPC’s Finding Innovation and Resilience During the COVID-19 Pandemic series, Provider Telehealth Innovations & How-To Guide for Thinking Sustainably